PRIVACY POLICY

Please read this privacy policy carefully. It contains information about who we are, what information we collect, how we collect it and store it and how we use it. It also explains how to contact us to request your personal information be removed from our records.

 

About us

This privacy policy relates to your use of our website, www.frankandmils.co.uk. This website is operated by Katy Faulkner and Gemma Burgess, trading as Frank + Mils. Any information we collect about you will only ever be used in a manner that you have consented to. For example, to fulfil any orders you may place.

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How we collect and use your personal information

We receive, collect and store any information you enter on our website or provide us in any other way, such as by purchasing from us, entering competitions we host, leaving us feedback and contacting us. 

 

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address;password; computer and connection information and purchase history. 

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect this information for the following purposes:

1. To provide and operate our services

2. To provide you with ongoing customer assistance and technical support

3. To be able to contact our users if absolutely necessary

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services

5. To comply with any applicable laws and regulations

 

Storing your data

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we’ll communicate with you

We will not send you marketing materials without your express consent, as required by GDPR. We may contact you to notify you regarding any orders you place, your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How to withdraw consent

If you don't want us to process your data anymore, please contact us at info@frankandmils.co.uk.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions and contact

If you would like to access, correct, amend or delete any personal information we have about you, please contact us at info@frankandmils.co.uk.